SOVATAPrivacy Policy
This policy explains what personal information Sovata collects through this website, why we collect it, how we use and protect it, and the choices you have. Sovata is based in Auckland, New Zealand, and handles personal information in line with the New Zealand Privacy Act 2020.
Last updated 14 July 2026
What we collect
We only collect personal information you choose to give us. When you submit the discovery-call form or email us, that typically includes your name, work email address, organisation, role, organisation size, how you heard about us, and the description of the problem you are trying to solve. We do not ask for sensitive information through this website, and we ask that you do not include confidential organisational data in a first enquiry.
How we use it
- To respond to your enquiry and arrange a discovery call.
- To understand the context of your request so the conversation is useful.
- To keep a record of our correspondence with you.
We do not sell your personal information, and we do not use it for automated decision-making.
How the form works
The discovery-call form delivers your submission to us by email using our email provider, Resend. The information travels to Sovata's inbox (hello@sovata.ai) so we can reply directly. We do not store form submissions in a separate marketing database.
Analytics
We use Google Analytics 4 to understand how visitors use the site — for example, which pages are viewed and how people arrive. This helps us improve the site. Analytics data is aggregated and is not used to identify you personally. You can opt out using browser controls or the Google Analytics opt-out tools.
Cookies
This site uses a small number of cookies, primarily set by Google Analytics. You can control or delete cookies through your browser settings; the core site works without them.
Where your information is held
Because we use third-party providers (our email provider and analytics), some information may be processed on infrastructure located outside New Zealand. We take reasonable steps to ensure these providers protect your information to a standard consistent with the New Zealand Privacy Act 2020.
How long we keep it
We keep enquiry correspondence for as long as needed to respond to you and to maintain a reasonable business record, and no longer than necessary. You can ask us to delete your information at any time.
Your rights
Under the New Zealand Privacy Act 2020 you have the right to ask what personal information we hold about you, to request corrections, and to ask us to delete it. To make a request, email hello@sovata.ai and we will respond within a reasonable time.
Contact
Questions about this policy or about how we handle your information can be sent to hello@sovata.ai. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand).
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent change.
Ready to talk it through?
Book a free discovery call. No preparation required — just tell us what you’re trying to solve.